{"id":62351,"date":"2025-11-18T18:46:28","date_gmt":"2025-11-18T16:46:28","guid":{"rendered":"https:\/\/itcluster.lviv.ua\/?p=62351"},"modified":"2025-11-18T18:51:33","modified_gmt":"2025-11-18T16:51:33","slug":"lilo-and-vuso-integrate-services-health-insurance-clients-now-get-a-digital-assistant","status":"publish","type":"post","link":"https:\/\/itcluster.lviv.ua\/en\/lilo-and-vuso-integrate-services-health-insurance-clients-now-get-a-digital-assistant\/","title":{"rendered":"lilo and VUSO Integrate Services: Health-Insurance Clients Now get a Digital Assistant"},"content":{"rendered":"\n

Digital health service lilo and insurance company VUSO are integrating their products. This partnership transforms how clients interact with their insurance on a practical level, offering a faster, fully digital and seamless experience.<\/em> Health-insurance clients of VUSO now have access to a digital service that allows them to communicate with doctors and laboratories more quickly, store all medical data in the app, and benefit from a personal physician and regular check-ups.<\/em><\/p>\n\n\n\n

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A fast and simple service experience<\/strong><\/p>\n\n\n\n

Users gain access to lilo\u2019s digital assistance while keeping their existing insurance terms unchanged. Through the app, clients can communicate with their personal physician, book services, and view their health information \u2014 medical history, upcoming visits, test results and check-ups \u2014 all in real time.<\/p>\n\n\n\n

This eliminates the need for calls or chat communication with call-centers, repeated clarification of insurance card numbers, describing symptoms from scratch, or waiting for appointment confirmations. A unified digital ecosystem, where all necessary information and contacts are stored, allows processes to be automated without involving a third party \u2014 something typical for traditional assistance services that rely on calls or fragmented communication across different messengers.<\/p>\n\n\n\n

A proactive approach to health<\/strong><\/h2>\n\n\n\n

One of the core principles of the service is prevention. New clients undergo a check-up right away, and further health monitoring happens regularly based on an individual plan. The idea behind prevention is simple \u2014 to stop a disease before it develops.<\/p>\n\n\n\n

To support this model, lilo is fully integrated with Dobrobut, Ukraine\u2019s largest private healthcare network.<\/p>\n\n\n\n

Beyond convenient digital assistance, every insured employee of a corporate client receives a personal physician who maintains their medical history from day one and develops an individual treatment and diagnostics plan based on their health needs and requests.<\/p>\n\n\n\n

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\u201cOver more than a year of working with individual (B2C) users, we have improved the product through direct user feedback and clearly saw the demand for a new approach to health insurance. More than 90% of our subscribers have used the check-up service \u2014 a sign of growing interest in prevention and proactive care. We continue working with individual subscriptions, and together with VUSO \u2014 one of the leaders of the health-insurance market \u2014 we are actively entering the corporate segment, which today accounts for 99% of the health-insurance market in Ukraine,\u201d<\/em> says Samvel Akobyan<\/strong>, founder and CEO of lilo.<\/p>\n<\/blockquote>\n\n\n\n

According to both companies, the strategic vision of the partnership is to improve the overall experience of using health insurance for all insured employees.<\/p>\n\n\n\n

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\u201cVUSO applies digitalization to optimize internal processes and enhance the client experience through new services. The partnership between VUSO and lilo is more than just a technological integration \u2014 it\u2019s a new model of healthcare protection. The insurer becomes present in a person\u2019s life not only in case of illness, but from the very first day \u2014 supporting and preserving their health. This creates a balance between care for people and business efficiency: when investment in employee health naturally translates into team stability and performance,\u201d<\/em> says Andriy Artiukhov<\/strong>, Chairman of the Management Board at VUSO.<\/p>\n<\/blockquote>\n\n\n\n

Over the next five to six years, the companies expect to attract 200,000\u2013300,000 new clients.
<\/p>\n","protected":false},"excerpt":{"rendered":"

Digital health service lilo and insurance company VUSO are integrating their products. This partnership transforms how clients interact with their insurance on a practical level, offering a faster, fully digital and seamless experience. Health-insurance clients of VUSO now have access to a digital service that allows them to communicate with doctors and laboratories more quickly, […]<\/p>\n","protected":false},"author":43,"featured_media":62352,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[26],"tags":[],"class_list":["post-62351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partners-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts\/62351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/comments?post=62351"}],"version-history":[{"count":1,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts\/62351\/revisions"}],"predecessor-version":[{"id":62354,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts\/62351\/revisions\/62354"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/media\/62352"}],"wp:attachment":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/media?parent=62351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/categories?post=62351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/tags?post=62351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}