{"id":62928,"date":"2025-12-16T15:31:26","date_gmt":"2025-12-16T13:31:26","guid":{"rendered":"https:\/\/itcluster.lviv.ua\/?p=62928"},"modified":"2025-12-16T15:33:40","modified_gmt":"2025-12-16T13:33:40","slug":"diia-ai-the-technologies-behind-the-worlds-first-ai-assistant-for-public-services","status":"publish","type":"post","link":"https:\/\/itcluster.lviv.ua\/en\/diia-ai-the-technologies-behind-the-worlds-first-ai-assistant-for-public-services\/","title":{"rendered":"Diia.AI: the technologies behind the world\u2019s first AI assistant for public services"},"content":{"rendered":"\n

In September 2025, Ukraine launched the world\u2019s first AI assistant in Diia, which not only provides consultations but also orders public services for citizens. The project has already received international recognition as Europe\u2019s best govtech solution and set an official world record. Together with the Ministry of Digital Transformation, the IT company Kitsoft created the technological foundation of Diia.AI, which made possible the world\u2019s first government service powered by an AI assistant.<\/em><\/p>\n\n\n\n

A new experience of interacting with the state<\/strong><\/h2>\n\n\n\n

Diia.AI is a national AI assistant that can fulfill Ukrainians\u2019 requests and initiate public services directly in a chat on the main page of the Diia portal. <\/p>\n\n\n\n

A user simply writes what they need, and the assistant analyzes the request, responds, creates an application for the required public service if necessary, and notifies them of the result.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Image: Example of ordering an income certificate through Diia.AI<\/em><\/p>\n\n\n\n

How Diia.AI came about: state readiness and technological maturity<\/strong><\/p>\n\n\n\n

The appearance of Diia.AI became possible thanks to the modern digital infrastructure that Ukraine had been developing in recent years. The Ministry of Digital Transformation consistently implemented new technological approaches at the national level, enabling faster progress.<\/p>\n\n\n\n

In particular, the low-code platform Liquio by Kitsoft played an important role in this. It ensures standardized logic for launching public services and fast integration between systems, operates stably under high loads, and meets the security requirements of national projects. Liquio is the foundation of the Diia portal and a whole range of government solutions \u2014 from eBaby and e-Entrepreneur to u-Residency and the e-Veteran portal.<\/p>\n\n\n\n

At the same time, Kitsoft invested in R&D and the AI direction over the past two years \u2014 and when the initiative to launch Diia.AI arose, the technical base was already in place.<\/p>\n\n\n\n

As a result, Diia.AI is the product of a well-formed ecosystem. The innovation became possible thanks to the infrastructure, the team, and the state\u2019s determination to implement new solutions.<\/p>\n\n\n\n

Diia.AI \u2014 the world\u2019s first government AI assistant and Europe\u2019s best govtech solution<\/strong><\/p>\n\n\n\n

Diia.AI has already received international recognition. The World Record Book officially confirmed that it is the world\u2019s first AI assistant providing public services at the national level. The record in the \u201cFirst Time\u201d and \u201cInventions\u201d categories was registered on November 4 in Kyiv during the WINWIN summit.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Image: Diia.AI \u2014 in the World Record Book<\/em><\/p>\n\n\n\n

In Europe, Diia.AI was also recognized as an innovation that creates real value for people. At the SEMIC conference, the assistant became the winner of the Best Cases Awards 2025 in the category of solutions for citizens, confirming Ukraine\u2019s leading role in the development of modern digital public services.<\/p>\n\n\n\n

Together, these recognitions demonstrate the uniqueness of Ukrainian govtech innovation and prove that interaction with the state can be fast, intuitive, and fully digital.<\/p>\n\n\n\n

Public services directly in the chat<\/strong><\/p>\n\n\n\n

The main advantage of Diia.AI is the ability to launch public services within a single dialogue. Already today, users can obtain an income statement without filling out forms or navigating between pages: the document is automatically generated in the Diia system and delivered to the user\u2019s electronic workspace and email.<\/p>\n\n\n\n

\n

\u201cThe world is moving toward a model where AI agents perform everyday actions instead of the user. Soon people will not open apps or websites; they will simply ask their agent. In this context, the state must also move in this direction rather than remain in the logic of outdated, multi-step processes. This launch shows that the government can develop at the pace of the technologies people already use. You can\u2019t live in a world of seamless digital tools and at the same time go in circles to get something from the state. Diia.AI is about prioritizing citizens, proof that public services can be intuitive, accessible, and human-centered”,<\/em> \u2014 says Oleksandr Iefremov<\/strong>, CEO of Kitsoft.<\/p>\n<\/blockquote>\n\n\n\n

Technology that makes it possible<\/strong><\/p>\n\n\n\n

The technological foundation of Diia.AI relies on two key components:<\/p>\n\n\n\n

Liquio platform<\/strong><\/p>\n\n\n\n

    <\/ol>\n\n\n\n

    The low-code platform Liquio is the foundation of the Diia portal. Its standardized architecture made it possible to quickly connect the AI assistant without rebuilding government systems.<\/p>\n\n\n\n

    Based on Liquio, the Kitsoft team created a service layer \u2014 an interface through which AI can perform real actions.<\/p>\n\n\n\n

    The platform \u201cunderstands\u201d the structure of services and the sequence of steps required to launch them.<\/p>\n\n\n\n

    Model Context Protocol (MCP)<\/strong><\/p>\n\n\n\n

      <\/ol>\n\n\n\n

      MCP is the \u201clanguage\u201d through which AI interacts with government services.<\/p>\n\n\n\n

      It describes:<\/p>\n\n\n\n

        \n
      • which services are available,<\/li>\n\n\n\n
      • which parameters need to be provided,<\/li>\n\n\n\n
      • what result the system should return.<\/li>\n<\/ul>\n\n\n\n

        Therefore, when a user formulates a request in natural language, the assistant interprets it and, through MCP, contacts the government system \u2014 for example, to register a private entrepreneur or generate an income statement.<\/p>\n\n\n\n

        Kitsoft integrated MCP into Liquio, created the interface layer, connected the necessary services, and tested all assistant operation scenarios.<\/p>\n\n\n\n

        The team ensured a technological level that allows AI to perform real actions rather than merely provide consultations.<\/p>\n\n\n\n

        Real actions in real time<\/strong><\/p>\n\n\n\n

        For the AI assistant to not only respond but also act, several key technical challenges were addressed on the Diia portal:<\/p>\n\n\n\n

          \n
        • real-time retrieval of data from registries and generation of documents;<\/li>\n\n\n\n
        • instant system response;<\/li>\n\n\n\n
        • scalability to millions of users;<\/li>\n\n\n\n
        • security by default \u2014 AI does not see personal data.<\/li>\n<\/ul>\n\n\n\n
          \n

          \u201cWe are constantly improving Liquio so that public services are in a format that systems can read automatically and are ready to work with artificial intelligence. Its standardized architecture not only makes such integrations possible \u2014 it makes them scalable. This means that any state, not just Ukraine, can benefit from AI-driven services that are quickly implemented, easy to maintain, and genuinely help people.\u201d<\/em> \u2014 says Volodymyr Sichka<\/strong>, CTO of Kitsoft.<\/p>\n<\/blockquote>\n\n\n\n

          \"\"<\/figure>\n\n\n\n

          Image: Request path in Diia.AI<\/em><\/p>\n\n\n\n

          Security and confidentiality<\/strong><\/p>\n\n\n\n

          The AI assistant in Diia does not have direct access to personal data. The user logs into the app and provides consent for interaction, but only depersonalized requests are sent to the language model \u2014 without a name, address, document numbers, or other identifiers. All personal data is processed exclusively within the protected Diia system and is never transferred to the large language model (LLM).<\/p>\n\n\n\n

          Before a request reaches the LLM, filtering and complete removal of personal data take place. Only the essence remains in the model: \u201cthe user wants to open a business,\u201d \u201cthe user needs information about a tax group,\u201d or another request. Based on this, the LLM forms a response, and the Diia system locally supplements it with personal data relevant to the specific user. That is why the LLM works only with abstract requests, while the personalized result is seen only by the authorized user.<\/p>\n\n\n\n

          What the AI assistant can already do \u2014 and how its functions will expand<\/strong><\/p>\n\n\n\n

          Today, Diia.AI helps Ukrainians obtain information about entrepreneurial status, tax group, real estate or land, and pension and insurance records.<\/p>\n\n\n\n

          And as new registries are connected, the assistant will expand its capabilities \u2014 from comprehensive services for life events to full-fledged administrative processes.<\/p>\n\n\n\n

          This is another step toward a future where interacting with the state is as simple as a conversation in a familiar chat.<\/p>\n","protected":false},"excerpt":{"rendered":"

          In September 2025, Ukraine launched the world\u2019s first AI assistant in Diia, which not only provides consultations but also orders public services for citizens. The project has already received international recognition as Europe\u2019s best govtech solution and set an official world record. Together with the Ministry of Digital Transformation, the IT company Kitsoft created the […]<\/p>\n","protected":false},"author":43,"featured_media":62926,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-62928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-members-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts\/62928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/comments?post=62928"}],"version-history":[{"count":2,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts\/62928\/revisions"}],"predecessor-version":[{"id":62936,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/posts\/62928\/revisions\/62936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/media\/62926"}],"wp:attachment":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/media?parent=62928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/categories?post=62928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/tags?post=62928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}