{"id":67020,"date":"2026-06-18T11:26:57","date_gmt":"2026-06-18T08:26:57","guid":{"rendered":"https:\/\/itcluster.lviv.ua\/vacancy\/member-success-manager\/"},"modified":"2026-06-18T11:27:30","modified_gmt":"2026-06-18T08:27:30","slug":"member-success-manager","status":"publish","type":"vacancy","link":"https:\/\/itcluster.lviv.ua\/en\/vacancy\/member-success-manager\/","title":{"rendered":"Member Success Manager"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Lviv IT Cluster is the largest tech business association in Ukraine, bringing together more than 300 of the country&#8217;s most successful IT companies and over 100,000 tech professionals. We create opportunities for industry growth, drive innovation, and advocate for the interests of the IT business community.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our activities focus on key areas of the IT industry, including education, legal initiatives, infrastructure development, promotion, research, and projects with significant social impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are currently looking for a <strong>Member Success Manager<\/strong> to join our team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>English proficiency at B2\u2013C1 level (both written and spoken);<\/li>\n\n\n\n<li>Excellent communication and presentation skills;<\/li>\n\n\n\n<li>Ability to quickly establish rapport with clients and maintain effective communication;<\/li>\n\n\n\n<li>Strong ability to identify clients&#8217; needs and pain points and provide relevant solutions;<\/li>\n\n\n\n<li>Well-developed risk management and decision-making skills;<\/li>\n\n\n\n<li>High level of business ethics and customer orientation;<\/li>\n\n\n\n<li>Results-driven mindset and ability to work effectively in a fast-paced, multitasking environment.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Responsibilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Execute and continuously improve the Member Success Process to ensure a high level of member satisfaction;<\/li>\n\n\n\n<li>Communicate daily with representatives of member companies through various channels, including email, messaging platforms, phone calls, and meetings;<\/li>\n\n\n\n<li>Coordinate collaboration with internal teams and engage relevant experts to address member requests and challenges;<\/li>\n\n\n\n<li>Identify member needs and develop tailored solutions aligned with their business objectives;<\/li>\n\n\n\n<li>Monitor member satisfaction levels and implement initiatives to enhance the overall member experience;<\/li>\n\n\n\n<li>Prepare analytics, reports, and performance insights.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Nice to Have<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Previous experience in sales;<\/li>\n\n\n\n<li>Experience working with CRM systems.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What Opportunities Await You at Lviv IT Cluster<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The opportunity to be part of the largest tech business association in Ukraine;<\/li>\n\n\n\n<li>Professional growth and continuous development of your expertise;<\/li>\n\n\n\n<li>A comfortable office in the center of Lviv, near Stryiskyi Park;<\/li>\n\n\n\n<li>Competitive compensation with regular salary reviews;<\/li>\n\n\n\n<li>Access to the IT Club Loyalty program;<\/li>\n\n\n\n<li>Opportunities to attend industry events, including IT Meets, webinars, and networking events;<\/li>\n\n\n\n<li>Corporate events and additional benefits.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Additional Information<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full-time position;<\/li>\n\n\n\n<li>Working hours: 10:00 AM \u2013 7:00 PM, Monday to Friday;<\/li>\n\n\n\n<li>Hybrid work format available after the probation period;<\/li>\n\n\n\n<li>Office location: 3 Ulasa Samchuka Street, Lviv;<\/li>\n\n\n\n<li>We provide all necessary equipment and software.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","class_list":["post-67020","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/vacancy\/67020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/vacancy"}],"about":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/types\/vacancy"}],"wp:attachment":[{"href":"https:\/\/itcluster.lviv.ua\/en\/wp-json\/wp\/v2\/media?parent=67020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}