«Cybersecurity for an IT Service Company: How to Detect a Threat and Retain the Client» — Expert Session by Protagonist in Partnership with IT Dnipro Community

MFA is configured, policies are approved, and backups are in place. But will your team detect a cyberattack in time? Will it be able to respond quickly, explain the situation to the client, and demonstrate that the company’s security processes actually work?

Having basic security tools in place doesn’t guarantee readiness for a real incident. Monitoring, access management, incident response, and client communication need to work as one system — not just on paper, but in practice.

Join us for a session where we’ll break down how to assess your company’s cybersecurity maturity, identify key gaps, and prepare for client audits:

• why security monitoring is not just a technical function, but a management one;
• what to monitor and which security practices help detect incidents in time;
• what a basic maturity self-check looks like;
• how to manage access across teams;
• how to prepare for security questionnaires, vendor assessments, and client audits;
• what to show clients to prove the effectiveness of your security processes.

We’ll also walk through real cases: how an IT service company handled a data breach and retained a client with $2M in annual revenue, recovery after a breach, conducting root cause analysis, preventing repeat attacks, and building systemic protection against social engineering.

Date & time: August 27 (Thursday), 18:00 Kyiv time (~1 hour)

Format: Online, Zoom

Speakers:

Anton Hapieiev — CEO at Protagonist. Over 8 years of experience building IT service businesses, delivery functions, and security & compliance practices for tech companies.

Dmytro Kravchuk — CTO at Protagonist. Cybersecurity expert with over 10 years of hands-on experience in security, monitoring, and threat detection across cloud, on-prem, and hybrid environments.

Who will benefit from this session:

Owners and executives of IT outsourcing and service companies, CEOs, CTOs, CISOs, heads of Security, Delivery, Operations, Infrastructure, Compliance, and Risk, as well as client success managers who go through client security reviews.

After the session, participants will receive:

• a presentation;
• a ready-to-use checklist for self-assessing your company’s security maturity;
• an opportunity to attend a free one-hour personal session with the Protagonist team to review your assessment results and get recommendations on how to quickly close identified gaps with minimal resources.

Join us to check how ready your company is for a real incident — and for the conversation with your client that follows!

Free participation with prior registration.