How Copilot Studio Simplifies Business Process Automation

Ukrainian companies are increasingly building internal teams and developing competencies to work with AI technologies. Businesses aim to independently automate certain processes using their own AI solutions.

Anton Rotachov, Data Analyst at Span, has compiled answers to key questions about Copilot Studio, Microsoft’s platform for creating corporate AI assistants without deep programming knowledge.

What Business Processes Can Be Automated with Microsoft Copilot Studio

Copilot Studio is a Microsoft solution that allows businesses to create their own AI agents capable of conducting conversations with users, answering questions, performing actions, and automating business processes.

Most often, such agents are used to automate responses to inquiries, provide customer consultations, and handle standard operations. For example, this may include a bot for processing incoming correspondence, an agent for preparing documents, or creating tickets in corporate systems.

Creating a Corporate AI Bot in Copilot Studio

Creating a corporate bot in Microsoft Copilot Studio takes only minutes and does not require programming skills. The platform works as a builder: users configure topics, triggers, actions, and variables without writing code.

Each topic is a separate dialogue scenario that can be created manually or generated automatically and then refined according to specific needs. This makes AI tools accessible not only to IT specialists but also to business users.

Data Security in Microsoft Copilot Studio

Security remains a key concern for businesses, and in Copilot Studio it is built into the platform architecture. User data is encrypted during storage and processing and is not used to train models, which reduces the risk of corporate data leakage.

The solution operates within the company’s IT ecosystem in compliance with security standards and regulatory requirements. Additional mechanisms such as Data Loss Prevention (DLP) and AI Guardrails help control data access and prevent undesired agent
responses.

How Much Microsoft Copilot Studio Costs in Ukraine

Pricing depends on the level of agent usage, particularly the number and complexity of requests. The platform operates on Copilot credits – an internal currency where each agent consumes a certain number of credits to generate responses. This model is flexible and suitable for both small businesses and large enterprises.

Two payment options are available: prepayment or Pay-as-you-Go, allowing companies to control costs and scale gradually. To optimize expenses and choose the most effective usage model, companies can engage a certified Microsoft partner – Span.

Where to Start Implementing AI in Business Processes

Business competitiveness increasingly depends on the ability to work faster and more efficiently. Artificial intelligence is seen as a tool for process automation; however, many companies still ask where to begin to achieve practical results.

Implementing Copilot Studio is best started with several sequential steps:

• Identifying business processes. Focus on routine and repetitive tasks where automation can deliver quick and measurable results.

• Preparing corporate data. It is important to ensure access to up-to-date and structured data, as it forms the context and quality of AI agents’ responses.

• Creating the first AI agents. At this stage, companies can start configuring agents in Copilot Studio without programming, using ready-made scenarios and integrations with Microsoft products.

To move from idea to practical use faster, Span helps companies go through all stages of Copilot Studio implementation – from planning to launch. The team provides consulting support, helps analyze business processes, select optimal licensing and payment models, and implement pilot projects to evaluate effectiveness.

A separate focus is training. Span regularly conducts workshops that provide an overview of functionality and hands-on implementation of basic scenarios, enabling clients to try creating agents in practice.

Contact certified Span specialists to receive a free consultation on assessing your business systems and selecting the best AI implementation strategy: info.ua@span.eu.

More information is available at: http://www.span.eu/ua.