lilo and VUSO Integrate Services: Health-Insurance Clients Now get a Digital Assistant

Digital health service lilo and insurance company VUSO are integrating their products. This partnership transforms how clients interact with their insurance on a practical level, offering a faster, fully digital and seamless experience. Health-insurance clients of VUSO now have access to a digital service that allows them to communicate with doctors and laboratories more quickly, store all medical data in the app, and benefit from a personal physician and regular check-ups.

A fast and simple service experience

Users gain access to lilo’s digital assistance while keeping their existing insurance terms unchanged. Through the app, clients can communicate with their personal physician, book services, and view their health information — medical history, upcoming visits, test results and check-ups — all in real time.

This eliminates the need for calls or chat communication with call-centers, repeated clarification of insurance card numbers, describing symptoms from scratch, or waiting for appointment confirmations. A unified digital ecosystem, where all necessary information and contacts are stored, allows processes to be automated without involving a third party — something typical for traditional assistance services that rely on calls or fragmented communication across different messengers.

A proactive approach to health

One of the core principles of the service is prevention. New clients undergo a check-up right away, and further health monitoring happens regularly based on an individual plan. The idea behind prevention is simple — to stop a disease before it develops.

To support this model, lilo is fully integrated with Dobrobut, Ukraine’s largest private healthcare network.

Beyond convenient digital assistance, every insured employee of a corporate client receives a personal physician who maintains their medical history from day one and develops an individual treatment and diagnostics plan based on their health needs and requests.

“Over more than a year of working with individual (B2C) users, we have improved the product through direct user feedback and clearly saw the demand for a new approach to health insurance. More than 90% of our subscribers have used the check-up service — a sign of growing interest in prevention and proactive care. We continue working with individual subscriptions, and together with VUSO — one of the leaders of the health-insurance market — we are actively entering the corporate segment, which today accounts for 99% of the health-insurance market in Ukraine,” says Samvel Akobyan, founder and CEO of lilo.

According to both companies, the strategic vision of the partnership is to improve the overall experience of using health insurance for all insured employees.

“VUSO applies digitalization to optimize internal processes and enhance the client experience through new services. The partnership between VUSO and lilo is more than just a technological integration — it’s a new model of healthcare protection. The insurer becomes present in a person’s life not only in case of illness, but from the very first day — supporting and preserving their health. This creates a balance between care for people and business efficiency: when investment in employee health naturally translates into team stability and performance,” says Andriy Artiukhov, Chairman of the Management Board at VUSO.

Over the next five to six years, the companies expect to attract 200,000–300,000 new clients.