October 23, 2024
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AI Customer Support: How It Works With Simply Contact

Did you know that according to Survey Monkey, 52% of users are interested in AI, making it easier to interact with products, websites, or specific features? Customer support is no exception — more and more people are choosing chatbots over calling support services. This is also beneficial for companies: using AI can reduce service costs by up to 30% (VentureBeat) while improving the customer experience at the same time.

What AI Solutions Do We Use At Simply Contact?

Among the favorites of our clients are chatbots, voice assistants, AI translators, feedback analysis tools, and self-help solutions.

For internal processes, we actively implement simulation-based training programs.

Chatbots

Our chatbots support multiple languages, recognize user intentions, and can translate between languages. They are easy to customize thanks to flexible dialogue scripts and AI-powered training modules.

For our clients, using chatbots in customer service means:

  • 24/7 support, which boosts customer satisfaction and loyalty;
  • reduced operational costs;
  • scaling without the need to increase the number of agents;
  • data collection and analysis to improve service strategy;
  • quick resolution of typical inquiries.

Voice Bots

These bots accurately recognize commands, identify user intentions, and support multiple languages. They seamlessly integrate with systems via API and automate the handling of common requests, replacing live agents.

This allows companies to:

  • lighten the load on the support department;
  • redirect human resources to handle more complex tasks;
  • serve customers who speak rare languages;
  • ensure 24/7 responses, even when agents are off-duty.

AI Translator

This solution supports major European languages and provides highly accurate translations, breaking down language barriers and simplifying communication.

The AI translator is designed to facilitate multilingual interactions, ensuring high efficiency and accuracy while significantly reducing customer support costs, especially for rare languages.

Customer Feedback Analysis

Our feedback analysis tool automatically tags and highlights key phrases, extracting valuable data. It offers advanced metrics such as:

  • average ratings;
  • satisfaction levels;
  • in-depth analysis of emotional tone.

Built-in tools for dynamic insight generation allow for quick strategy adjustments to maximize customer satisfaction.

Simulation Training Program

This program is designed to quickly improve the skills of new customer support agents. It reduces response time and boosts efficiency through structured mentorship and practical simulations.

The program includes the development of language skills and key soft skills. Its flexible learning format allows each agent to adapt their plan and minimize mistakes in their work.

Self-help Solutions

These solutions integrate via API, support multiple languages, and operate across various channels, enhanced by powerful analytics. They offer personalized search, predictive autofill, and user-friendly interactive interfaces.

This greatly improves the customer experience and simplifies the search for necessary information.

Case Study: Voice Bot + AI Translator

In one of our projects, we implemented a voice bot that handles common customer questions.

1. Initially, the customer interacts with the bot, which understands queries based on keywords.

2. If the query matches the bot’s script, it provides the necessary information. 

3. In the case of a unique request, the bot automatically transfers the customer to a live agent.

    Additionally, we use a voice translator that allows agents to serve customers even if they speak a different language.

    The result: the percentage of calls handled within 30 seconds increased from 80% to 100%, and the number of missed inquiries dropped to 0%.

    At Simply Contact, we focus on customization and tailoring solutions to meet unique business tasks and goals. It ensures that AI integrates seamlessly into the project and significantly boosts customer service efficiency.

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    AI Customer Support: How It Works With Simply Contact

    Did you know that according to Survey Monkey, 52% of users are interested in AI, making it easier to interact with products, websites, or specific features? Customer support is no exception — more and more people are choosing chatbots over calling support services. This is also beneficial for companies: using AI can reduce service costs […]

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