Lviv IT Cluster is the largest business association of tech companies in Ukraine, uniting over 300 leading tech companies and 100,000 tech professionals. We create opportunities for industry growth, drive innovation, and protect the interests of the tech business.

Our project activities focus on socially important areas of the IT industry, including education, law, infrastructure, promotion, and research. Lviv IT Cluster always strives to stay one step ahead and master new promising areas related to future technologies and international cooperation.

About the role

We are looking for a Project&Operations Coordinator who will support the Research Team Lead in operational and project tasks and help ensure the stable operation of analytical research in the industry – IT Research: Salary Report and IT Research Ukraine;

The main focus of the role is operational support for the manager: coordinating interaction with companies and internal teams, monitoring compliance with agreements and deadlines, and assisting in organizing research-related processes.

The position involves active coordination of processes, participation in pre-sales and project onboarding activities, setting and finalizing technical specifications for related teams, basic verification of their work results, as well as support for lead generation and data management tasks.

Opportunity for the future – participate in developing the salary report as a product, maintaining the relevance of the list of positions, job descriptions, and data structure.

Your responsibilities:

• Performing daily operational tasks: monitoring deadlines, following up with stakeholders;
• Preparing and supporting data collection processes for reporting/analytics;
• Setting and monitoring tasks for other teams (marketing, design, SMM) within the scope of project goals;
• Forming and maintaining relevant lists of companies for communications and research;
• Coordinating pre-sales activities, ongoing customer interactions, supporting B2B communications, and participating in demo calls;
• Supporting CRM/contact management, recording interaction statuses, and updating data;
• Operational support for the preparation and release of salary and industry reports (information gathering, status verification);
• Basic data cleaning and transformation (in collaboration with the manager);

Skills you’ll need to bring:

• Confident user of Excel (Basic level) or Google Spreadsheets;
• English language proficiency at B1 (Intermediate) level and above;
• Ability to structure information, see the connections between stages and their elements, and understand the step-by-step and gradual nature of processes;
• Ability to communicate with multiple clients/recipients simultaneously and keep track of all agreements and deadlines;
• Flexibility and analytical thinking, willingness to solve unusual situations;
• Systematic approach and attention to detail;
• Problem-solving and critical thinking skills;
• Ability to listen to the client, keep the conversation focused, respond concisely, and to the point;
• Communication maturity, competent written and spoken Ukrainian;
• Ability to work with client feedback and incorporate it into product development.

As a plus:

• Experience in launching or supporting a B2B product (conducting product presentations or B2B demo calls);
• Understanding of the IT market: roles, types of companies, and well-known brands;
• Professional experience in research, organizational consulting, or a relevant B2B sector;
• Experience in HR analytics, C&B, and working with a wide range of HR contacts; knowledge of data analytics, basic skills in AI, scripts, and process automation.

What prospects are waiting for you in Lviv IT Cluster:

• Comfortable office. Our office is located next to Stryiskyi Park – a place that has everything you need for a productive workday;
• Continuous development. You’ll have the opportunity to attend events, conferences, and webinars organized by Lviv IT Cluster – everything you need to grow professionally;
• L&D program. Enjoy compensation for professional training courses and access to our corporate library;
• Access to IT Club Loyalty. You’ll get access to the largest loyalty program for IT professionals;
• Vibrant community. Corporate events, informal gatherings, and learning sessions help us stay connected as a team – even outside of work;
• Ownership culture. Ideas don’t stay “on paper” here – everyone can propose and implement their own initiatives, from process improvements and automation to new approaches;
• Pace and exciting challenges. We work on projects that transform the IT industry, launch bold initiatives, and get inspired by results.

Additional important details:

• Full-time employment;
• Work hours are 10:00 – 19:00, Monday to Friday;
• Work is office-based with a hybrid option (office-remote) after the probation period;
• Office work: Lviv – 3 Ulas Samchuk St.; 
• We provide a computer, office equipment, and the necessary software for work.

📌We review all resumes within a week. If your profile matches our requirements, you will receive feedback from our team.